FAQ

Free Same Day Delivery: PLEASE PLACE ORDER BEFORE 12:30 PM
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FAQ

(If you require any assistance, do not hesitate to email us at hello@thehotairtheory.com or contact us at 87381258 (8AM - 4PM) and we will be glad to assist you.)

(We do not operate on weekends. Therefore, no self collection or delivery will be made during the weekends.)

(You can do Self-Collection at @ Primax, 22 New Industrial Road Singapore 536208 from 10am to 4pm, Mon-Fri only.)

(No, we do not attach any form of payment detail to the recipient.)

(A confirmation email will be sent to you to acknowledge your order.)

(Yes,  we do not reveal our buyer’s information to the recipient without his/her permission.)

(Yes, for bulk orders, you may email at hello@thehotairtheory.com or contact us through WhatsApp at 87381258.)

(Yes, you can Pre-Order your orders up to 1 month in advance. Dates for the following month will be updated on the 15 of the previous month.)

(You may change any information related to your order 1 day before the actual date of delivery.)

(Yes, you may input any language for the message card.)

(Customisation would only be allowed with a minimum purchase of 5 arrangements with the same delivery date.)

(No, our product's arrangements are all fixed. We have a wide range of products available, we’re sure there will be something that caters to your liking!)

(Yes, we allow cancellation up to 2 days before your chosen delivery date. For eg. your delivery date is on the 12 October 2020, you may cancel it on 10 October 2020. However,  for orders that are placed 1 day before or on the same day, cancellation of order will be on a case by case basis.)

(It’s a product with ONE unique arrangement that changes everyday. We will always match our mini balloon’s colour to the floral arrangement.)

(It’s a Pre-Order of our Daily Hot Air Balloon series.)

(The arrangement for the Pre-Order Hot Air Balloon will be updated by 2.30pm a day before the actual delivery date.)

(Personalised names on the balloon are limited to 15 characters including spacing and no chinese characters or emojis are allowed.)

(Our Hot Air Balloons can last from 2-4 days under normal circumstances.)

(Our delivery timings vary from 10am-6pm (residential) and 5pm (office) from Mon-Fri.)

(We offer FREE same day delivery from 10am-6pm. However, for specific timing deliveries with a 2 hours range, there will be an additional charge of $25.)

(Yes you can! We offer a 2 hours specific timing delivery slots. Starting from 9AM-11AM, up to 2PM-4PM. You may opt for this during checkout.)

(Yes, please kindly inform us latest by 8am of the actual delivery date so that we can instruct our courier on the changes. Otherwise there will be a $20 redelivery charge.)

(An email will be sent to you once the order has been delivered to the recipient.)

(We do not operate on public holidays.)

(We do not operate on weekends, therefore no self collection or delivery will be made during the weekends.)

(We accept Credit Cards, PayNow, PayLah and Bank Transfer.) (Strictly no cash on delivery.)

(Yes, you can make payment even if you're overseas as long as it complies with our Payment Methods available.)

(Kindly email us right away at hello@thehotairtheory.com or contact us at 87381258 so that we can assist you.)

(The duration of the flowers may vary and are subjected to different circumstances. Usually it should last up to 3 days. However, different flowers have different shelf life. For Flowers like Hydrangea, it is more sensitive, whereas for baby breaths it will have longer shelf life.)

(You may gradually water the floral foam in the floral box. Please take note, do not water directly on the flowers. Additionally, try to keep it in a cooler environment instead of direct sunlight.)

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