We (The Hot Air Theory) offers free delivery for all products in our online retail stores. For same day delivery, orders must be placed before 1230PM.
1. Delivery Policy
1.1. Free Delivery (Same Day)
1.1.1. Free deliveries will be made ANYTIME between 10AM-6PM (5PM For Offices). We strictly do not cater to any specific time request as our drivers are outsourced and they follow their most efficient route allocated by the courier company to ensure that all deliveries can be completed on time .
1.1.2. For Same day delivery, orders must be placed before 1230PM (on the same day). For ALL orders placed after 1230PM, acceptance of orders will be subjected to The Hot Air Theory's availability.
1.2 Specific Timing Delivery (Same Day)
1.2.1.We offer specific timing delivery of a 2 Hours range at a flat rate of $25. Cut off time for Specific timing delivery will be 1 hour before allocated timeslots. Example, for 10AM - 12PM Specific Time slot, orders must be placed by 9AM.
1.2.2. Specific Time slots we offer are:
9AM - 11AM
10AM - 12PM
12PM - 2PM
2PM - 4PM
2. Failed Delivery / Re-delivery
2.1. Failed Delivery
2.1.1. Under these conditions, We cannot accept the responsibility for any failed / late deliveries.
a. Incorrect Address given, Missing unit number, Wrong postal code. Etc
b. No Valid means to contact both Recipient & Buyer.
c. Recipient is not present in the given location.
d. Restrictions from Building’s Management / Security.
In any situation receiver is uncontactable, we will always call you (buyer) for instructions. Under Circumstances both “Buyer” and “Receiver” is uncontactable, and we can’t leave it with anyone. After 10minutes of wait, this delivery will be deemed as FAILED.
A Re-Delivery / Self Collection will be re-scheduled based on The Hot Air Theory's scheduling. For ALL redelivery, there will be a delivery cost of $20.
3. Restrict Areas
3.1 The Hot Air Theory do not deliver to the following areas. Any order placed to be these areas will not be processed and will be refunded.
Brani Terminal Avenue
Pulau Damar Laut
Pulau Sakeng Rifle Range
Airport Cargo Road
St John Island
4. Self Collection
4.1 Upon checkout, customer will be allow to select Self Collect option and it will be done at our studio @ Primax, 22 New industrial road, Singapore 536208.
4.2 Self collection time slots are:
a. 10AM - 12PM
b. 12PM - 2PM
c. 2PM - 4PM
5. Changes in Delivery Details
5.1 Any changes request must be send in via email at firstname.lastname@example.org / whatsapp to 87381258 ONE day before your delivery date. Any request to change on the day will be subjected to availability. We reserve the right to reject any last mintue changes. For rescheduling of Delivery, there will be $20 flat rate.