FAQ’s

(If you require any assistance, do not hesitate to email us at hello@thehotairtheory.com or contact us at 87381258 (8AM – 4PM) and we will be glad to assist you.)

(Yes we do! From Jan 2022, we have extended our operations for both Saturday & Sundays)

Free Delivery slots available:
Saturdays:
10AM-2PM
2PM-6PM
Sundays:
10AM-2PM

(You can do Self-Collection at @ 3 New Industrial Road, Kimly Building, Singapore 536197 from 10am to 4pm, Mon-Sat only. For Sunday self collection must be done by 10AM)

(No, we do not attach any form of payment detail to the recipient.)

(A confirmation email will be sent to you to acknowledge your order.)

(Yes,  we do not reveal our buyer’s information to the recipient without his/her permission.)

(Yes, for bulk orders, you may email at hello@thehotairtheory.com or contact us through WhatsApp at 87381258.)

(Yes, you can Pre-Order  up to 1 month in advance)

(You may change any information related to your order 1 day before the actual date of delivery.)

(Yes, you may input any language for the message card.)

(Customisation would only be allowed with a minimum purchase of 5 arrangements with the same delivery date. Please kindly contact us at 87381258 or email us at hello@thehotairtheory.com to find out more!)

(No, our product’s arrangements are all fixed. We have a wide range of products available, we’re sure there will be something that caters to your liking!)

(Yes, we allow cancellation up to 2 days before your chosen delivery date. For eg. your delivery date is on the 12 October 2020, you may cancel it on 10 October 2020. However,  for orders that are placed 1 day before or on the same day, cancellation of order will be on a case by case basis.)

(It’s a product with ONE unique arrangement that changes every week. Our florist choose the freshest flowers and arrange it into our Weekly hot air balloon.)

(It’s a Pre-Order of our Daily Hot Air Balloon series. And you may Pre-order up to a month in advance.)

(The arrangement for the Pre-Order Hot Air Balloon will be updated by 2.30pm a day before the actual delivery date.)

(Personalised names on the balloon are limited to 15 characters including spacing and no chinese characters or emojis are allowed.)

(Our Hot Air Balloons can last from 2-4 days under normal circumstances.)

(We offer FREE same day delivery, with 3 different delivery slots, 10AM-2PM, 2PM-6PM and 6PM-10PM Monday to Friday.)
Saturdays:
10AM-2PM
2PM-6PM
Sundays:
10AM-2PM

However, for specific timing deliveries with a 2 hours range, there will be an additional charge of $25.

(We have 3 different delivery slots, 10AM-2PM, 2PM-6PM [5 PM for office] and 6PM-10PM Monday to Friday only!)
Saturdays:
10AM-2PM
2PM-6PM
Sundays:
10AM-2PM

(Yes you can! We offer a 2 hours specific timing delivery slots. Starting from 10AM-12AM, up to 4PM-6PM. You may opt for this during checkout.)

(Yes, please kindly inform us latest by 8am of the actual delivery date so that we can instruct our courier on the changes. Otherwise there will be a $20 redelivery charge.)

(An email will be sent to you once the order has been delivered to the recipient.)

(Yes we do, however same day delivery on PH wont be available. We will be stop taking orders for PH one day before at 2PM.)

(Yes we do! From Jan 2022, we have extended our operations for both Saturday & Sundays)

Free Delivery slots available:
Saturdays:
10AM-2PM
2PM-6PM
Sundays:
10AM-2PM

(We accept Paypal, Credit Cards, PayNow and Bank Transfer.) (Strictly no cash on delivery.)

(Yes, you can make payment even if you’re overseas as long as it complies with our Payment Methods available.)

(Kindly email us right away at hello@thehotairtheory.com or contact us at 87381258 so that we can assist you.)

(You may gradually water the floral foam in the floral box. Please take note, do not water directly on the flowers. Additionally, try to keep it in a cooler environment instead of direct sunlight.)